Contact

Call Okie 811 or 1-800-522-6543 to submit a locate ticket at no cost to you. They will contact us and other utility companies so none of your utilities will get damaged when you are doing an excavation of any kind in that area, anywhere from landscaping to demolition. 

Lines that need to be run inside the walls, through the attic, or under the building will need to be done by you, your local handyman, or an electrician. If only a few external lines need to be run, our installers can do them while on site. 

Call Waiting alerts you with a special tone so you know there's an incoming call waiting when you're already on another call. You can put the first caller on hold and answer the second call.

To use Call Waiting:

1. When you're on a call, you'll hear a special tone signaling that someone else is trying to reach you.
2. To take the incoming call, press the telephone switchhook for one second. This also puts the first call on hold. 
3. Press the switchook again to switch between calls (Some telephones require you to use a flash button or other button, rather than the switchhook).
    

If you are trying to connect with saved network info, you may need to have your device forget the saved information and re-enter it. If this doesn't resolve the issue, log in to submit a service request to have your password reset. 

You may have too much congestion on your network for your current speed package. Rebooting your router may help temporarily. If this is the case, you will need to upgrade to a package that can handle your network's usage demands.

The routers that we provide are not required by us; they serve as a basic wireless access point. If the router does not meet your requirements, you may replace it with one that meets your needs.

Verify the power is plugged in and the box is turned on. If this doesn't resolve the issue, the router or the power outlet may have gone out. If the issue is the outlet, you will need to contact a local handyman or electrician. If the issue is the router, please log in to submit a service request.

There are a few reasons this may happen. As a first step, follow these instructions on your device:

1. Forget the saved network information
2. Reboot the device
3. Try to reconnect

If this does not resolve the issue, the device's network adapter may have gone out, or the device is outdated and will not connect.